Video Preview Processing Delay
Incident Report for OpenWater
This incident has been resolved.
Posted Jun 01, 2018 - 11:21 EDT
All file previews are now complete
Posted Jun 01, 2018 - 11:21 EDT
New file uploads that require video previews are happening back at a normal speed. The files resulting in a delay are being re-processed. We expect reprocessing to complete by 5 PM eastern time today.
Posted Jun 01, 2018 - 11:04 EDT
When uploading a media file (e.g. a video), the preview processing is taking longer than usual. We are working on resolving the issue. All previews will be generated, and no further action is needed, however the generation will take several hours at this time instead of minutes.
Posted May 31, 2018 - 12:25 EDT
This incident affected: File Uploads.