Video Preview Processing Delay

Incident Report for OpenWater

Resolved

This incident has been resolved.
Posted Jun 01, 2018 - 11:21 EDT

Update

All file previews are now complete
Posted Jun 01, 2018 - 11:21 EDT

Monitoring

New file uploads that require video previews are happening back at a normal speed. The files resulting in a delay are being re-processed. We expect reprocessing to complete by 5 PM eastern time today.
Posted Jun 01, 2018 - 11:04 EDT

Investigating

When uploading a media file (e.g. a video), the preview processing is taking longer than usual. We are working on resolving the issue. All previews will be generated, and no further action is needed, however the generation will take several hours at this time instead of minutes.
Posted May 31, 2018 - 12:25 EDT
This incident affected: File Uploads.