File Uploads from Australia Failing

Incident Report for OpenWater

Resolved

Our file upload provider (filestack.com) has resolved the issue with our Australian customers unable to upload files.
Posted Apr 30, 2019 - 18:15 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 30, 2019 - 07:58 EDT

Investigating

Applicants uploading documents in Australia are currently experiencing difficulty uploading files. We are working with our uploads provider to resolve the issue as soon as possible.

If file uploads fail, cancel and try again after a few minutes or use an additional upload option such as DropBox.

We will post an update as soon as we have an ETA.
Posted Apr 30, 2019 - 07:57 EDT
This incident affected: File Uploads.