tag:openwater.statuspage.io,2005:/historyOpenWater Status - Incident History2024-03-28T04:42:44-04:00OpenWatertag:openwater.statuspage.io,2005:Incident/190024102023-11-02T23:19:58-04:002023-11-02T23:19:58-04:00Cloudflare Outage Impacting OpenWater Service<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:19</var> EDT</small><br><strong>Resolved</strong> - Although Cloudflare remains down, we have shifted to a backup data center for video processing. We will continue to monitor the situation and return to Cloudflare when appropriate.<br /><br />Streaming videos impacted during 11/2 from 12 noon eastern to 11 PM eastern will be processed over the next 24 hours.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:17</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the issue at the upstream provided (https://www.cloudflarestatus.com/incidents/hm7491k53ppg)</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:47</var> EDT</small><br><strong>Update</strong> - The cloudflare issues are impacting more than just streaming video, other areas of file uploads are experiencing intermittent issues. <br /><br />If your matter is not urgent, we suggest returning in a few hours once the issue is fully resolved, otherwise a refresh and retry should work in most cases in all actions other than video processing.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:48</var> EDT</small><br><strong>Identified</strong> - File uploads are being received, however video file preview generation is currently impacted. There is an issue at our video streaming provider, Cloud Flare. The issue has been identified and a fix is in progress. All videos uploaded will have streaming videos generated.<br /><br />Playback of streaming videos is also impacted at this point.</p>tag:openwater.statuspage.io,2005:Incident/179492392023-07-24T17:23:00-04:002023-07-24T17:23:00-04:00Increased error rate<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>17:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>17:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring its progress.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>17:03</var> EDT</small><br><strong>Investigating</strong> - There are reports of sporadic errors while navigating the web platform. Current workaround is to refresh the page. Investigation is ongoing.</p>tag:openwater.statuspage.io,2005:Incident/167816242023-04-08T09:05:35-04:002023-04-08T09:05:35-04:00Judging information fields issue<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> EDT</small><br><strong>Resolved</strong> - All separator fields have been restored. If you took manual action to change a field to a separator field, judge scores will have moved back to draft. Please click on "Finalize Draft Scores" under View/Add judges to have all of those scores return to complete status.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Identified</strong> - There is an issue with judging instructional field types appearing as a list field type. This may be impacting some customers who are have judging ongoing or implementing a new evaluation form. A maintenance fix is being implemented and will be rolled out by the end of this weekend.<br /><br />To repair this manually in advance of our maintenance fix, an admin can update the Evaluation Score Criteria and change the list field back to a Separator field.</p>tag:openwater.statuspage.io,2005:Incident/160423582023-02-06T10:05:31-05:002023-02-06T10:05:31-05:00Website Does Not Display Correctly after Chrome / Edge Update<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:51</var> EST</small><br><strong>Monitoring</strong> - The issue appears to be resolved. We will continue to monitor today to ensure the fix remains in place.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:49</var> EST</small><br><strong>Investigating</strong> - We are investing the issue where on Chrome / Chrome Based Browsers Formatting does not appear correctly. Please use Firefox in the interim. We will report back once we have a solution in place.</p>tag:openwater.statuspage.io,2005:Incident/159239642023-01-24T14:20:50-05:002023-01-24T14:20:50-05:00File Downloads and Image Previews Not Working<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved, we will continue to monitor throughout the day in case there are intermittent issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Monitoring</strong> - A fix is in place, there may be intermittent file downloads or image previews not working. Please refresh the page if this is the case.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>13:55</var> EST</small><br><strong>Investigating</strong> - We are having an issue with our content delivery network (Cloudflare), and access to images, videos and files is temporarily unavailable. File uploads continue to work. We are working on a fix right away.</p>tag:openwater.statuspage.io,2005:Incident/111424322022-09-15T11:44:46-04:002022-09-15T11:44:46-04:00Global Zoom Outage<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:44</var> EDT</small><br><strong>Resolved</strong> - Zoom gave the all clear.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Update</strong> - Zoom's systems are coming back online. We continue to monitor.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Monitoring</strong> - Zoom API has been restored, however Zoom has not given the all clear yet. Intermittent issues may continue to occur.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Investigating</strong> - Customers with Live Events in progress should take note there is a Zoom Outage (https://status.zoom.us/). We are monitoring. As a reminder, Zoom has no Service Level Agreement, OpenWater's policy during a Zoom Outage is to upload pre-recorded materials, your specific conference may have a different policy or plan.<br /><br />There is also related outages going on at Cloudflare, which impact several million websites (https://www.cloudflarestatus.com/). If your OpenWater site uses a third party payment gateway or connection, there may be transient issues throughout the day.</p>tag:openwater.statuspage.io,2005:Incident/93946872022-02-23T21:42:39-05:002022-02-23T21:42:39-05:00System outage<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:34</var> EST</small><br><strong>Monitoring</strong> - Customers on database pool #6 were impacted. This pool has come back online and service restored for these customers. We are monitoring.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:19</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an outage impacting multiple customers.</p>tag:openwater.statuspage.io,2005:Incident/92168412022-02-01T23:02:31-05:002022-02-01T23:12:35-05:00High Number of 524 Reports<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> EST</small><br><strong>Resolved</strong> - Site speed has been restored.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:51</var> EST</small><br><strong>Monitoring</strong> - The fix has been tested and confirmed and now is being rolled out. We will post an update as to the root cause once the fix is applied and confirmed. Approximately 10 more minutes until all customers return to full speed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:37</var> EST</small><br><strong>Identified</strong> - A high number of 524 reports are being reported. We have identified the cause and are applying a fix now. Estimated fix time by 10:50 PM eastern time</p>tag:openwater.statuspage.io,2005:Incident/90831572022-01-14T18:02:07-05:002022-01-14T18:02:07-05:00Intermittent time outs<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>18:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>17:34</var> EST</small><br><strong>Monitoring</strong> - As of 30 minutes ago, a fix has been applied and we are monitoring performance.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>12:19</var> EST</small><br><strong>Identified</strong> - Application users are experiencing intermittent degraded performance or 524 time out errors. The team is actively working on a resolution, but there is no estimate on when it will be fully resolved at this time. We will provide updates as more information becomes available.</p>tag:openwater.statuspage.io,2005:Incident/85230962021-11-22T00:01:06-05:002021-11-22T00:01:06-05:00Fall 2021 Maintenance / Infrastructure Upgrades<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>00:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>20:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Scheduled</strong> - We will be performing infrastructure updates Sunday November 21 beginning approximately 8 PM Eastern Daylight Time. The updates are not expected to cause any user or administrator disruption.</p>tag:openwater.statuspage.io,2005:Incident/65530382021-03-17T11:34:50-04:002021-03-17T11:34:50-04:00Platform Slow<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Resolved</strong> - The measures applied have reported normal speeds for the last 15 minutes. The ops team will continue to remain on alert for the rest of the business day, however there are no more reported issues at this time.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Monitoring</strong> - We have applied fixes and are monitoring the solution. Response times have been restored to normal levels.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:18</var> EDT</small><br><strong>Investigating</strong> - Multiple customers have reported slowness across the platform. The problem started briefly at 10 AM Eastern time to 10:05 Eastern, and started again around 11 AM eastern. We are investigating and will post an update shortly.</p>tag:openwater.statuspage.io,2005:Incident/62392922021-02-10T19:50:04-05:002021-02-10T19:50:04-05:00File uploading outage<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:50</var> EST</small><br><strong>Resolved</strong> - Filestack has implemented a resolution.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:06</var> EST</small><br><strong>Update</strong> - We are monitoring the File Stack outage. This impacts primarily new file uploads, users who try to upload files will see their uploads being stuck in progress. The form can be saved and files can be uploaded once the outage is over. In most cases downloads are not impacted, thus files already received are still downloadable.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:01</var> EST</small><br><strong>Investigating</strong> - Our upstream provider that we use for managing file uploads, Filestack, is having an outage: https://status.filestack.com/</p>tag:openwater.statuspage.io,2005:Incident/53886292020-10-21T17:00:00-04:002020-10-22T10:50:29-04:00Background Job Server Outage Causing Widespread Issues<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - At approximately 4:55 PM eastern time our background job server halted. The problem was caught and resolved by approximately 5:10 PM.<br />The background job server impacted: Reports, Loading of Long List Views, Processing of Carts, and Joining Webinars / Meetings<br /><br />Summary of technical issue<br />Automatic maintenance at Microsoft Azure caused our database to grow in log size by 1 GB per minute starting around 1 PM eastern time. typically logs grow and shrink and this is a normal process. This maintenance however did not execute properly and the logs continued to grow until they reached the cap of 250 GB.<br /><br />Once the cap was hit all new jobs to this server were rejected and only then did our automated alerts notify the ops team. At the same time a large number of customers sent in error reports.<br /><br />Approximately at 5:05 PM the database capacity was increased to 1 TB. By 5:10 PM jobs started flowing again correctly, however the root cause was still resulting in a 1GB/minute increase to the database. The problem was resolved for end users by 5:10 PM and investigation continued. <br /><br />Between 5:15 PM and 6:15 PM we continued investigation with our ProDirect level support at Microsoft Azure and uncovered this maintenance operation going rogue. The process was corrected and the DB started to drain. At 5:00 AM this morning the issue was fully resolved.<br /><br />As a permanent fix we have added monitors to the database when it reaches 100 GB (100x normal capacity), this way we can catch such an issue hours before it impacts end users.</p>tag:openwater.statuspage.io,2005:Incident/46438992020-07-17T19:52:18-04:002020-07-17T19:52:18-04:00Widespread Network Issues<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>19:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Monitoring</strong> - We have set the status as minor as we have gotten reports from our customers across the US/Canada that they are able to return with fast access.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:37</var> EDT</small><br><strong>Update</strong> - The OpenWater platform is back up and the widespread outage seems to be mitigated, however as nearly every major website was taken down at the same time (source: DownDetector.com) we will continue to report and monitor.<br /><br />Next Update 7:30 PM US eastern unless there is another significant incident.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:23</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:21</var> EDT</small><br><strong>Investigating</strong> - There are widespread outage reports across the Internet at the moment. We will post updates here at least once per hour.</p>tag:openwater.statuspage.io,2005:Incident/38463692020-04-07T09:41:00-04:002020-04-07T09:41:00-04:00Custom themes outage<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Monitoring</strong> - Github has restored themes. We are monitoring.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Identified</strong> - An upstream provider, Github, which we use to serve custom theme files is currently having an outage. Incident can be followed here: https://www.githubstatus.com/incidents/f3xzj5fgfq5b - This will impact customers with matched look and feel or custom branding on their portal.</p>tag:openwater.statuspage.io,2005:Incident/31322052019-10-22T22:42:17-04:002019-10-22T22:42:17-04:00Amazon Cloud Issues Impacting OpenWater<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:42</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Investigating</strong> - The current amazon outage is impacting a variety of OpenWater components including Themes, File Downloads, Reports, and Certain Background Tasks. Details on the Amazon outage can be found here: https://status.aws.amazon.com</p>tag:openwater.statuspage.io,2005:Incident/31101802019-10-16T10:54:45-04:002019-10-16T10:54:45-04:00Slow load times on main platform<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:openwater.statuspage.io,2005:Incident/26419502019-07-02T11:22:35-04:002019-07-02T11:22:35-04:00Cloudflare Outage<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Monitoring</strong> - Cloudflare has re-routed and restored service. We are continuing to monitor.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:55</var> EDT</small><br><strong>Investigating</strong> - One of our upstream providers, Cloudflare, is experiencing errors with their DNS routing resulting 502 Bad Gateway error messages. You can observe their status update here: https://www.cloudflarestatus.com/</p>tag:openwater.statuspage.io,2005:Incident/23652402019-05-02T18:28:03-04:002019-05-02T18:28:03-04:00Slow response times on main platform<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>17:11</var> EDT</small><br><strong>Monitoring</strong> - Some of Azure's services are starting to come back. We are routing traffic through one of the servers that has come back online. Services are currently operating however we continue to monitor the situation and additional downtime may occur.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Identified</strong> - Azure is updating their status page: https://azure.microsoft.com/en-us/status/</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:07</var> EDT</small><br><strong>Update</strong> - Our upstream provider, Microsoft Azure, is having an internal network issue. We are working closely with them to resolve the issue. Server response times may vary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:51</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:openwater.statuspage.io,2005:Incident/23595012019-04-30T18:15:07-04:002019-04-30T18:15:07-04:00File Uploads from Australia Failing<p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Resolved</strong> - Our file upload provider (filestack.com) has resolved the issue with our Australian customers unable to upload files.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>07:58</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Investigating</strong> - Applicants uploading documents in Australia are currently experiencing difficulty uploading files. We are working with our uploads provider to resolve the issue as soon as possible.<br /><br />If file uploads fail, cancel and try again after a few minutes or use an additional upload option such as DropBox.<br /><br />We will post an update as soon as we have an ETA.</p>tag:openwater.statuspage.io,2005:Incident/19125322018-09-17T10:40:38-04:002018-09-17T10:40:38-04:00Background tasks intermittent issues<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Identified</strong> - Our background task manager is having intermittent issues and a fix is currently in the works. The background tasks impacts a variety of functionality in OpenWater such as reports, several screens, and finalization of the shopping cart.</p>tag:openwater.statuspage.io,2005:Incident/18880462018-09-01T13:06:03-04:002018-09-01T13:06:03-04:00Database Migration<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Update</strong> - The issue has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:45</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Identified</strong> - A portion of our customers may be affected by our database migration. We are currently working on a resolution and will provide updates here.</p>tag:openwater.statuspage.io,2005:Incident/18853852018-09-01T01:00:33-04:002018-09-01T01:00:33-04:00Data Server Migration (September 2018)<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Scheduled</strong> - Beginning Labor Day Weekend (Sept 1) through the end of September we will be migrating customers over to a new set of data centers. For most customers, this migration will result in downtime of no more than 5 minutes. The maintenance window will be from Midnight to 6 AM Eastern Time.<br /><br />During the update window visitors to your instance will see the message: "System Update in Progress, please return in 5 minutes". <br /><br />We will reach out to customers where the projected downtime exceeds 5 minutes and ensure the migration is scheduled in advance.<br /><br />Our mission is to avoid downtime, even during maintenance. The nature of this kind of infrastructure update does require us to stop traffic to your site for a few minutes. After this maintenance window is complete, we do not expect to need to perform an infrastructure that requires downtime the next 3 years.</p>tag:openwater.statuspage.io,2005:Incident/17495222018-06-01T11:21:17-04:002018-06-01T11:21:17-04:00Video Preview Processing Delay<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Update</strong> - All file previews are now complete</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Monitoring</strong> - New file uploads that require video previews are happening back at a normal speed. The files resulting in a delay are being re-processed. We expect reprocessing to complete by 5 PM eastern time today.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:25</var> EDT</small><br><strong>Investigating</strong> - When uploading a media file (e.g. a video), the preview processing is taking longer than usual. We are working on resolving the issue. All previews will be generated, and no further action is needed, however the generation will take several hours at this time instead of minutes.</p>tag:openwater.statuspage.io,2005:Incident/17066012018-04-26T14:28:25-04:002018-04-26T14:28:25-04:00Slow load times<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Monitoring</strong> - Speeds have returned to normal. We are monitoring.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>11:17</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of slow load times on OpenWater pages</p>